Refunds & Returns

Effective Date: 01/06/2025

At Arcstrong, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from support@arcstrong.store.

1. Information We Collect

We collect personal information that you provide directly, such as:

  • Name, email, shipping address, billing address, phone number
  • Payment information (processed securely by our payment provider)
  • Account login details (if you create an account)
  • Messages or inquiries sent via contact forms or email

We also automatically collect data through cookies and analytics tools, such as:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Device information and general location data

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order, returns, or support requests
  • Send promotional emails and updates (with your consent)
  • Improve our website and shopping experience
  • Prevent fraudulent activities

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Trusted third-party service providers (e.g., payment processors, delivery services)
  • Legal authorities when required by law or to protect our rights

All third parties are required to handle your data securely and in accordance with applicable laws.

4. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences
  • Enable shopping cart functionality
  • Analyze website performance and usage

You can manage cookie settings in your browser at any time.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletions
  • Withdraw consent to marketing communications
  • Request data portability

To make a request, contact us at: support@arcstrong.store

6. Data Security

We use secure systems and technologies to protect your information, including SSL encryption and secure payment gateways. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as needed to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Our website may include links to external sites. We are not responsible for the privacy practices of those websites. Please review their policies before providing personal data.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

📧support@arcstrong.store
📍 Canada